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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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Allow customers to place orders, check inventory, review accounts, and check status of shipments directly from your web site. Improve customer service while at the same time reducing administrative costs.
Feature Benefit
Customer Web Interaction Allow specific customers with whom you have established a relationship to login to a secured part of your web site to conduct business. All activity conducted by the customer is protected by the Secured Sockets Layer (SSL) protocol which provides you and the customer with peace of mind.
Check Inventory Customers can review products and services whic
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Company:
Date:
April 27, 2009
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ActionProgram Manager is the only PM system developed on a workflow engine. It is used for Program Management, Resource Management and Time and Expense Tracking.
IT Project Portfolio Manager lets you define portfolios, and then tracks proposed projects through a 5-gate approval process.
Service Order Module is a robust, yet low cost change management system
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Company:
Date:
April 27, 2009
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Sybase provides open, cross-platform solutions that securely deliver information anytime, anywhere, enabling customers to create an information edge.
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Company:
Date:
April 27, 2009
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Advoco Software develops, markets, and sells Advoco NetPBX, an IP-based business telephony platform specifically designed for operators and service providers who wish to deliver cost effective voice services over their IP-based networks.
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Company:
Date:
April 27, 2009
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AlphaTrust PRONTO Server Electronic Records and Signature System (ERSS), is server-based software that manages the presentation, approval (signature), archival and security of electronic forms and documents
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Company:
Date:
April 27, 2009
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AlphaTrust PRONTO Server Electronic Records and Signature System (ERSS), is server-based software that manages the presentation, approval (signature), archival and security of electronic forms and documents
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Company:
Date:
April 27, 2009
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AlphaTrust PRONTO Server Electronic Records and Signature System (ERSS), is server-based software that manages the presentation, approval (signature), archival and security of electronic forms and documents
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Company:
Date:
April 27, 2009
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Angel.com's core products are hosted IVR (Interactive Voice Response) and Call Center solutions. These include phone-based automated customer satisfaction surveys, product order lines, customer support lines, and marketing lines
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Company:
Date:
April 27, 2009
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