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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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Avaya CMS provides the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast effective action.
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Company:
Date:
April 28, 2009
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Applied Business Technologies
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Company:
Date:
April 28, 2009
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Management of a call center function, either direct management or via an outsource call center arrangement, is far from a trivial undertaking
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Company:
Date:
April 28, 2009
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ITIL (a service management protocol and framework) crystallizes Call Center Management under the Service Desk discipline. It uses a standard approach embracing: why, goal, activities, results, costs and benefits to apply consistent and high quality management.
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Company:
Date:
April 28, 2009
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Efficient and effective usage of phone system resources, such as PBXs and key systems, helps businesses to reduce costs and shorten the ROI cycle. CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used.
The CallAnalyst product suite offers three versions to suit your specific call tracking and management needs.
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Company:
Date:
April 28, 2009
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A call center manager must master a variety of responsibilities including resolving complicated customer service issues to handling problematic staffing problems. The call center manager is required to not only know precisely what is happening in the contact center but also to answer questions on both past performance and future improvements - all while keeping an eye on the bottom line and managing contact center activity for maximum profitability.
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Company:
Date:
April 28, 2009
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CosmoCall Universe's all-IP Automatic Call Distributor (ACD) provides queuing and routing for all contact types.
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Company:
Date:
April 30, 2009
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Customer support software for multi-channel customer service in the contact centre.
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Company:
Date:
August 13, 2010
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