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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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Accurately evaluate your quality of service, adherence to business policies and response to sales efforts with call quality monitoring. Ensure that all of your agents have the information, skills, attitude and motivation to use their full potential to achieve your objectives. Live monitoring allows you to provide ‘whisper’ coaching for new agents or difficult situations. Recorded monitoring supplies a valuable source of information to prove compliance, resolve disputes, and evaluate training, Improve customer service standards
Validate sales orders
Track the level of each agent’s product kno
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Company:
Date:
April 28, 2009
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Aheeva Contact Center Suite 2.3 Inbound Call Routing define business rules to control call distribution ;Pick calls as part of a call automation policy
Build customized routing scripts to automatically send calls based on priority and agent skills required
Prioritize based on call conditions such as telephone number, calling time, and calling date
Send calls to timed queues
Forward calls to available agents
Assign calls as needed: by agent, by group, or by a particular skill
Take agent status into consideration: ready, not ready, waiting, wrapped up, outbound call, inbound call, logged o
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Company:
Date:
April 28, 2009
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Maximize agent productivity with predictive dialing. Automatically adjust the dialing frequency according to agent availability, number of customers and the abandoned rate. Reach customers quickly by sending a message to a list of numbers with broadcast dialing. The dialer delivers pre-recorded messages to live customers, answering machines and voice mail. Compensate for limited agent availability with progressive dialing. The dialer only dials when an agent is free. Improve personalized contacts and business to business campaigns with preview dialing. Agents are prepared with the customer fil
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Company:
Date:
April 28, 2009
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AutoAnalyst is a robust call tracking and management solution that allows dealerships to precisely track sales agent activity and accountability, advertising performance and response and vehicle model popularity.
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Company:
Date:
April 28, 2009
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Autodialer software, inbound outbound predictive dialer, Power dialer. Autodialer software is an imaginary agent that automatically place calls, leaves prerecorded messages or relay information. An autodialer software does not require a dedicated system to operate. It is compatible with your existing computer network. It dials numbers from pre-feed database either in a row or at random
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Company:
Date:
April 28, 2009
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Inside Echopass hosted Call Center On-Demand is Genesys Telecommunications Labs' sophisticated routing and queuing functionality, pre-integrated with our service and priced to meet the needs of mid-to-large enterprises and government agencies. Call Center On-Demand supports local agents, remote agents, and multi-site virtual on-demand contact centers. Because Echopass hosts all of the infrastructure, your agents only require PCs connected to your LAN (via high speed cable or DSL for work-at-home agents).
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Company:
Date:
April 28, 2009
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CentrEE IQ Plus is a browser-based application easily configured to suit the needs of the individual user. It allows managers and supervisors to view both the real-time queue and the agent workstates from anywhere, at any time to conveniently manage operations. Not only does CentrEE IQ Plus allow a user to observe call activity at different locations or in different skill-based groups within a single interface, it also provides the user with the capability to display real-time statistics for the different groups simultaneously.
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Company:
Date:
April 28, 2009
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NetQ is an alternative to the “heads up” LED Readerboard. It constantly delivers real-time data to every agent screen within a LAN. Net Q’s on-screen box displays the queue name, the number of calls in queue, the age of the oldest call in queue, and the number of manned positions, as well as numerous other queue or split statistics. It also allows you to set our own thresholds. So as the call-handling situation becomes critical, the on-screen colors change and a defeatable alarm sounds.
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Company:
Date:
April 28, 2009
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