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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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APTRA Activate is the world’s most advanced self-service software application. Designed for complex multi-channel enterprises, it is an open solution that offers true integration of the self-service channel with your current infrastructure while achieving unmatched levels of availability, security, and functionality
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Company:
Date:
April 28, 2009
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Based on Microsoft® Windows®, it enables you to drive a single application across multiple vendors’ hardware, providing many transactions ‘out-of-the-box’ and a platform for the rapid deployment of new functionality
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Company:
Date:
April 28, 2009
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It is an open solution based on Microsoft® Windows®, enabling you to concurrently offer self-service applications from different hosts and deliver these across hardware from multiple vendors.
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Company:
Date:
April 28, 2009
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AskAnything Web is a self-service, question-and-answer software program that allows you to offer your customers and employees an easy way to automatically get answers to their specific questions
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Company:
Date:
April 28, 2009
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assystNET is a complete, out-of-the-box and web-based customer self-service companion product for the assyst IT Service Management solution.
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Company:
Date:
April 28, 2009
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ATG Self Service empowers your customers to answer questions and complete transactions through highly personalized web self-service. It combines an answer repository with multi-lingual natural language search and navigation capabilities into a single solution.
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Company:
Date:
April 28, 2009
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Aurion is a comprehensive human resource and payroll management solution incorporating self service, workflow, and award interpreter and ad hoc reporting. Its modular design means you can implement the human resource and payroll components separately as you need them. Together, they deliver the benefits of a sophisticated, fully integrated and powerful HRM solution.
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Company:
Date:
April 28, 2009
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Customer support software for multi-channel customer service in the contact centre.
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Company:
Date:
August 13, 2010
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