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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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Customer support software for multi-channel customer service in the contact centre.
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Company:
Date:
August 13, 2010
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eFeedbackManager (eFM) Enterprise Edition is the complete customer service tool for local governments. Our web-based Customer Relationship Management (CRM) software captures, routes, and manages all forms of citizen requests.
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Company:
Date:
April 28, 2009
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Hitachi ID Group Manager is a self-service group management solution. It allows users to request access to resources such as shares and folders, rather than requesting access to groups. Group Manager automatically maps requests to the appropriate security groups and invites group owners to approve or reject the proposed change.
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Company:
Date:
July 13, 2011
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Hitachi ID Privileged Access Manager is a system for securing access to privileged accounts. It works by regularly randomizing privileged passwords on workstations, servers, network devices and applications. Random passwords are encrypted and stored on at least two replicated vaults. Password changes and access disclosure are closely controlled and audited, to satisfy policy and regulatory requirements.
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Company:
Date:
July 13, 2011
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Neocase CRM combines the advanced Customer Service functionality of Neocase CS with the sophisticated Sales Force Automation and Marketing functionality of Microsoft Dynamics CRMtm. The solution maximizes the productivity and quality of marketing, sales and customer service operations through collaborative case management, knowledge management, self service, and advanced workflow management.
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Company:
Date:
July 22, 2009
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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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Comcate eFeedback Manager improves efficiency and effectiveness by reducing the time staff spends managing citizen requests and improving customer service with 24x7 access to city hall. Citizen requests are managed effectively and city management gains a 360 degree view of citizen needs.
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Company:
Date:
December 02, 2009
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PBX (Private Branch Exchange) and IP PBX (Internet Protocol-Private Branch Exchange) can change the way your company communicates. This PBX Buyer’s Guide includes the benefits a PBX system should bring to your company and what you need to know before you commit to a vendor and solution.
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Company:
Date:
June 02, 2010
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