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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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“IDSI needed a technology that
would support the right business
processes; a system that could
change and grow with us. I was
excited about what I saw with
Neocase. The system also had a
self service portal and an integrated
knowledge base, and it was totally
configurable out of the box so it did
not require any customization."
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Company:
Date:
July 22, 2009
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ADAPTcrm is designed to track all key customer and vendor communications within a single, integrated module. The system’s intuitive design facilitates interdepartmental collaboration and provides visibility over all mission critical touch points within an organization.
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Company:
Date:
March 03, 2009
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CRMWeb is a flexible, efficient and easy to use web-based CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service.
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Company:
Date:
August 24, 2009
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Neocase CRM combines the advanced Customer Service functionality of Neocase CS with the sophisticated Sales Force Automation and Marketing functionality of Microsoft Dynamics CRMtm. The solution maximizes the productivity and quality of marketing, sales and customer service operations through collaborative case management, knowledge management, self service, and advanced workflow management.
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Company:
Date:
July 22, 2009
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Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.
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Company:
Date:
July 22, 2009
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A MultiChannel retail & ecommerce software solution service to integrate, administer and manage all Sales Channels
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Company:
Date:
June 09, 2009
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Comcate eFeedback Manager improves efficiency and effectiveness by reducing the time staff spends managing citizen requests and improving customer service with 24x7 access to city hall. Citizen requests are managed effectively and city management gains a 360 degree view of citizen needs.
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Company:
Date:
December 02, 2009
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When a company transitions from a small to a midsize business, growing pains are inevitable. So, how do you continue to grow while still providing the same (or better) customer experience that you did when you were a small business?
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Company:
Date:
November 10, 2011
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This paper is designed to help managers decide which hosting model is
best for their business; managed services application hosting or on
premise delivery.
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Company:
Date:
July 31, 2011
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