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Brief Description
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If knowledge is power, knowledge management is the key to fully using that power. You need tools that help you manage your knowledge base to provide timely content that responds to your customers’ changing needs. RightNow knowledge management makes the most of your knowledge base by constantly tuning itself to customer needs.That’s right, RightNow knowledge management actually learns from customer inquiries and refines content based on what they need to know. That goes way beyond information: it’s knowledge that helps you differentiate your brand and deliver a great customer experience. Orga
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