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Brief Description
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Aheeva Contact Center Suite 2.3 Inbound Call Routing define business rules to control call distribution ;Pick calls as part of a call automation policy
Build customized routing scripts to automatically send calls based on priority and agent skills required
Prioritize based on call conditions such as telephone number, calling time, and calling date
Send calls to timed queues
Forward calls to available agents
Assign calls as needed: by agent, by group, or by a particular skill
Take agent status into consideration: ready, not ready, waiting, wrapped up, outbound call, inbound call, logged o
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