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Brief Description
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Oracle Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere) is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere. This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It also provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.
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