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Brief Description
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CentrEE IQ Plus is a browser-based application easily configured to suit the needs of the individual user. It allows managers and supervisors to view both the real-time queue and the agent workstates from anywhere, at any time to conveniently manage operations. Not only does CentrEE IQ Plus allow a user to observe call activity at different locations or in different skill-based groups within a single interface, it also provides the user with the capability to display real-time statistics for the different groups simultaneously.
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