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Company:
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Digisoft
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Summary: |
eTelescript is a thin client, call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VOIP call center. eTelescript provides the capability to empower remote global agents and administrators.
Agents are at the core of nearly every organization. eTelescript provides agents with the tools necessary to make them superior organizational representatives. By focusing on the quality and performance of the interaction, management can create campaigns based on predetermined business objectives. Empowering agents to drive revenue, ignite overall corporate growth and improve service levels are objectives eTelescript can help you attain. eTelescript maximizes a calling campaigns efficiency and productivity while providing complete control and security for call management processes.
As a leading provider of contact center systems, Digisoft has delivered state of the art call center solutions for more than twenty years. With eTelescript, Digisoft has reengineered our suite of best-of-breed, award-winning solutions to efficiently perform over the web.
Our suite of applications and distinctive strengths designed for the web include:
Applications
• Scripting
• Reporting
• Database integration
• Predictive dialers
• Inbound/OB/blending
• Multiple simultaneous campaigns
• Appointment scheduling
• IVR
Strengths
• Inexpensive hardware requirements
• Remote usability (agent and manager)
• Unlimited scalability
• Centralized control
• Open system design
• No geographic limitations
• Hardware independent
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Resource Type:
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Product Literature
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Resource: |
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