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Company:
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IssueTrak, Inc.
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Summary: |
Customer Service Support Software will make a difference in any organization. Our Customer Service Support Software is a robust yet simple and easy to use application.
With IssueTrak’s 100 percentage Web based, customer service support software you can:
Offer 24/7 support to customers in multiple locations around the world
• IssueTrak’s customer support software is 100 percentage Web based and zero footprint, no installation is necessary on individual computers.
• IssueTrak is easily accessible through a web browser to submit a new service request, check the status of an existing request or find answers to common issues.
• Offer support to customers in multiple locations from a single application. With IssueTrak, you can provide each of your customers a customized interface.
Easily assign, track and manage customer support requests
• IssueTrak will automatically assign new requests and notify the appropriate users based on your preferences.
• When a repetitive issue, you can select a pre-filled issue from a drop down menu and enter only specific information about the issue.
• Allow your customers to submit service requests via email. IssueTrak will create a new request using the emails content, and then assign and notify the appropriate users. Customers will receive notifications as the status of their issue changes.
• Assign numerous tasks within a single support request. Tasks can be assigned to anyone in your organization and can even be given dependency levels and cancelled based on a response to a previous task.
• Administrators can define service level agreements and monitor compliance. Email alerts are sent to individuals or groups when defined service deadlines are approaching.
• Customize your dashboard to show the metrics you care about the most. Easily see the number of unassigned, open and escalated issues, average response time, and open incidents by assignee, type and priority.
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Resource Type:
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Product Literature
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Resource: |
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