RightNow Technologies has introduced the latest version of RightNow, the company’s enterprise-class, on-demand CRM solution. With new online chat capabilities, RightNow is the first on demand CRM provider to offer complete enterprise feedback management capabilities that cover customer contact points including phone, email and Web, across service, marketing and sales operations. RightNow provides multi-channel capabilities to centrally capture the voice of the customer and enable a vendor to take immediate action to deliver a better customer experience.

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